I called on a Friday before a long holiday weekend. Owner said one of his techs would visit on site and will be in touch. Did not get a follow up call or text after sending my model number to them. When I asked for a follow up I was rudely messaged back saying “my techs will contact you when they can”. I was told I had 2 customers ahead of me and never heard back. Terrible customer service.

Great customer service and they keep my generator going.

They handle our back up generator. Install, preventive maintenance, etc. Never have to call twice with an issue. They're response is timely and professional.