Zane came today when my 8-month old, Pioneer-installed air conditioner quit putting out cool air. He spent almost 2 hours determining the cause and fixing it. He stopped along the way to explain the problem and possible causes. He eliminated them one by one, communicating every step of the way. He was knowledgeable, extremely professional and pleasant. I remain a Pioneer customer because of people like Zane.

They quoted me close to $1000 to replace a faucet in my Roman tub, told me they had to cut a hole in the opposite wall. Good thing I researched and found somebody else that was more than half the price less, been in business for years in the area and had it replaced without putting a hole in my wall in 20 minutes! Pioneer is way overpriced. I will never use them again.

Pioneer has been great to work with. From Aaron on the diagnostic appointment to James, Austin and team on installation everything was top-notch! Looking forward to years of excellent service.