Update - I don’t recall ever posting a negative review on a company let alone responding to their retort but I want to make sure potential customers understand Nashville Fireplace’s position on their products. As you can see below from their response, once you order and pay for a product, they are no longer responsible. What exactly are they responsible for? I thought I was buying from an expert who was looking out for my best interests, not so I guess. The fact that all the costs to remedy the

I really enjoyed the experience with Charles. He was very knowledgeable.

I highly recommend Nashville Fireplace! Matt was extremely knowledgeable and patient with all my questions while choosing and purchasing a vent-free linear fireplace, and Craig was super helpful getting us scheduled for installation. Great shopping experience and excellent customer service!