Update - I don’t recall ever posting a negative review on a company let alone responding to their retort but I want to make sure potential customers understand Nashville Fireplace’s position on their products. As you can see below from their response, once you order and pay for a product, they are no longer responsible. What exactly are they responsible for? I thought I was buying from an expert who was looking out for my best interests, not so I guess. The fact that all the costs to remedy the

I really enjoyed the experience with Charles. He was very knowledgeable.

Great customer service. Great products. Always on time and never in a hurry to leave the job. For all your Fireplace needs I suggest only Nashville Fireplace.