Keystone Basement Systems - Waterproofing in Ross Township, PA
Waterproofing
4.8
2007 Reviews
5 ★
4 ★
3 ★
2 ★
1 ★
Customer Reviews
Michael and Hope do a wonderful job explaining the process and products!
Joe was thorough and answered all our questions.
Very disappointed in this company! We had an interior french drain system installed in February. We were advised to wait three months before finishing the remodeling in our basement to let the concrete settle. It is now May and ready to begin the remodel process, when we noticed cracks in the concrete they poured. The concrete is springing up when you step on it. We called the company immediately and asked for it to be fixed ASAP, so we can have our basement finally put back together. The best t
Joe was fantastic and did a thorough job
We called Keystone to have them check out a structural issue involving a bowed wall and a brick column that holds up the second-story porch. Jeff arrived on time, was very friendly, and easy to talk to. He did a thorough inspection of the porch foundation, problem column, and surrounding areas to figure out potential causes. Jeff answered all questions clearly, and after evaluating the porch, was transparent that their foundation-stabilization services may not solve our second story porch column
Don’t be fooled by the 5 star reviews on their website. I was asked to leave a review before they even started the work which should’ve been a red flag. The sales person gave me a good price and did the usual sales pitch which was perfectly fine. When the day came for them to actually complete the job they had to cancel because they “didn’t realize they needed a permit”. I find it hard to believe a company that does hundreds of these a week didn’t know they needed a certain permit to work in Mt.
Very bad communication. We had booked and waited for months for foundation posts outside to be replaced. The construction crew manager Devon never called or contacted me about the details a month or more before when he visited. Shortly before starting, I heard they were going to cut my fence and notes were written to take no responsibility about putting pavers back as best they could or if they'd be destroyed. Michael the man I talked to did not mention these notes and just told me to ask the cr
Jeff was immensely knowledgeable and personable. Knew exactly what I was looking for and provided answers to all my questions and concerns.