We initially installed our kitchen and bathroom counters in 2018. When we purchased the countertops we were told how durable the product is and you could basically drop a sledge hammer on them and they would not crack. That was untrue as we found out. Since then we have had multiple chips repaired for a cost of $150 per visit and they repaired all of the chips. When I called today, 6/17/2025 for a service call to repair more chips, I was told by the new franchise owner that it would cost $15

I had used this company in the past and was satisfied; however my most recent experience has been a nightmare. After signing the contract in July, 2025, there were numerous errors, delays, re-orders, horrible lack of communication, promises not kept, incompetent installers, unnecessary damage, and the final project piece still not completed even as of March, 2026. I finally had to pay someone else to complete it. Warranty appears worthless.

The initial install went well. After 3 years side pieces started to fall off. We applied for the warranty and was told under the 5 year warranty "poor installation" is not covered under the warranty. So how that reads to me, no matter what happens they can blame it on "poor installation". They sent no one out to look at the issue. For good customer service and to back their installation you think they could have sent someone out to take 30 min to fix. I would never do business with them