Paul was extremely helpful in discussing my water heater issue with me and directing his service representative to fix the ongoing problem. I have used his team many times over the past 10 years and they are the best service and value I have found in a plumbing and water heater outfit.

I have been using these guys for years to help me with water heater issues and replacements. They are always super helpful and will answer my questions by text or email even if I don’t need services at that time. They also helped troubleshoot a gas line issue that another contractor didn’t or couldn’t resolve. I recommend them for their skill, honesty, and fairness. Prices are in line with other contractors, but I think I get better value with Excalibur.

Excalibur did a wonderful job servicing our Navien tankless water heaters. I was impressed that they were able to come out the same morning I called. We were having an issue with one of the water heaters, and Paul correctly diagnosed the potential issue over the phone. He sent Alex who arrived same morning with the part to do the repair as well as do a maintenence service on all 5 tankless water heater units for the building. Alex was extremely professional and knowledgeable. We will definitely

Excalibur water heaters. Installed two water heaters in my house over the past 20 years, and their work has been exemplary. One of the water heaters had a pilot light assembly fail recently, and a call to them brought the serviceman out in 10 to 15 minutes with the replacement parts needed to restore the function in hand. I've never seen such quick and effective service for a home appliance before. In addition, they also installed a circulating hot water pump More recently for one of the water h

Didn't have to wait long. The technician, Alex, was an expert and a professional. He was friendly and happy to answer any questions.

Very responsive good service. I had them install a water heater two years ago and then the heater's pilot starting acting up. I called and they had a service person to my house within one hour.

I needed to replace an aging tankless water heater, and checked out several options, but for a variety of reasons, was never quite satisfied, even given that it was a relatively straightforward job. I had heard good things about Excalibur, so reached out to them. The person I initially communicated with (Paul?) knew what he was talking about and answered my questions clearly. He gave me a quote that came in below most of the quotes I had been given up to that point. So I went them. I was very pl