This is in response to Ms. Richards. Ms. Richards purchased a fireplace online or from someone besides our company without being aware that the fireplace required clearances to combustibles. This means that there has to be a certain distance between the fireplace and the combustible material such as drywall, wood framing, etc. Upon our site inspection she was informed of all of this. We offered a solution to have some metal framing and stainless steel panels made (it's outside and has to be

Lots of 1 star reviews and I can see why. Their products, showroom, and people IN THE STORE are all fantastic. Everyone is really knowledgeable about everything they sell. But ... we arrived with our contractor at open, ready to hand them our credit card, after calling ahead of time to be sure that they would be open at that time. 20 minutes later we left. They hadn't opened. I called and just got their AI phone assistant which didn't help at all (imagine that). Next time we went in I asked abo

Unbelievably unprofessional customer service. Wish zero stars were possible. They swapped our gas logs out and something is very wrong. Instead of being kind, listening, and helping to trouble shoot, they were just talked over me in a condescending tone telling me what I was describing was impossible because the tech made no notes of any issues with the logs. I agreed that what I am observing should not be happening and that is why I think something is wrong with the logs or the install. They ju