Best Choice Plumbers LLC - Plumber in Columbia, MD
Plumber
4.1
154 Reviews
5 ★
4 ★
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1 ★
Customer Reviews
Called because water hose rusted on shut off valve to washing machine. This is my mother’s home and she got a new washing machine. I was at work and my 23-year old son was there when tech came. They charged me $664 for replacing one shut off valve. I called Heidi at the company to get an explanation why this cost so much. She went immediately on defensive mode and gave me little chance to talk. The invoice has no breakdown of charges like labor, parts, taxes- just “replace 1/2 “ hose Bibb ….$664
I had an unfortunate experience with this company and will not use their services again.
As the owner of a business/organization, it's best to reach out to your customers when they are unhappy with your services and not to blame them for it. Your technician quoted services on my invoice that I did not ask for. The original call was for a blocked piped which cost 1400 and that I paid for because it's the ONLY service I requested to have performed and after 7 days the clog still remains.
I did
SCAM PRICING!!! Extremely overpriced and when we decided to get other quotes they hit us with an inspection fee of $217... Just for being there for 15 mins and taking the toilet off.
I had previously took the toilet off and replaced the wax seal but was still having issues. I thought I would just have to pay the estimate pricing $79 which is already ridiculous but apparently if they actually touch your toilet its not an estimate it's an "inspection". I would have taken the toilet off again for
Horrible company,
Plumbing leak repair, Toilet repair, Sump pump installation
Great service however price was on the very higher side.
The price is ASTRONOMICAL for a little job… they just get you because you need them. After work was done, I checked with some pros and they gave me a cost that was one third of what I paid them. If you have time, check around before you give them a job. I was taken one but no more… I could’ve bought a brand new hot water heater for the replacement of a “ T “ joint that they replaced. WOW
Fantastic service. Extremely quick response time and thorough explanation of everything along with my quote. Technician was professional and not pushy at all. Would absolutely recommend for all plumbing needs.