I previously left Aqua Quip a five-star review because the sales experience was excellent. The team was friendly, knowledgeable, and very convincing. I specifically went in looking for a hot tub that required fewer chemicals. With three young children, that was extremely important to me. I was encouraged to upgrade to the newest Jacuzzi model with the Tru system and was told repeatedly that it would be the solution I was looking for. I even went against my better judgment — I had initially lean

Would give them zero stars if I could. We have been trying to get our pool cleaned since August, and this has been one of the most frustrating service experiences we’ve ever had. After multiple calls and emails with no response, we finally heard back and were asked to put down a $300 deposit, with the assurance that someone would be out within the week. That never happened. Three weeks later after multiple attempts to get updates when they would be coming, they scheduled a visit for a Wednesd

I bought a hot tub from Shoreline location in August. The purchase process had some red flags that I should have paid more attention to. First, they sent me photos of a hot tub as an "example" but it turned out to be the wrong color. The actual one I was getting was more brownish and they only showed me those photos after I was ready to buy. So I ended up having to get a more expensive unit to get the color I wanted. They also told me electrical installation would happen within a few days of del