They seem like nice people, but there is zero follow up on Napoleon grill lifetime replacement parts… I can’t be sure why there isn’t any urgency on either company’s part, but I will not purchase from either company again.

This company seems to be all about the sale, but after it’s installed (not according to code, BTW), you are on your own. When our gas log was first installed incorrectly and the fire failed to ignite, we were scolded by the female gate keeper on the phone and told we would have to wait months for service. It still makes black soot, but when I called for service, I get no response. Also, the gas line to the heat stove was not installed according to code, so we will have to pay a plumber to fix w

Called to ask about a check up on my gas logs purchased here several years back. Kimberly quoted a price of $95 for the “clean & check”. I questioned that price as it seemed low in this day and age but she assured me it was $95 unless something was broken and needed replacing. I made the appointment and they re-scheduled once and then tried to reschedule me a second time. The technician, Billy, was professional, pleasant and efficient as well as knowledgeable. However, the price was NOT $95; it