If you have a unit that was installed by them and it needs a replacement part that they don't have on their van, it's because they're cheap and won't spend money to stock the service vans. Instead they'll make something up and charge you $180 to come back out when they get a deposit to order the part. Everyone at the company enables this behavior and I wouldn't be surprised if they sell to private equity or go bankrupt within the next 5 years. Call literally any other company

My gas log insert was installed today. Matt and Caleb did a beautiful job. They were friendly and professional. They were also very neat and protected my floors and carpet. I now have a beautiful and usable fireplace and am so happy with how it turned out. It looks so much nicer than the old set. So pleased!

Great fireplace options - the Mendota units look really nice. Had ours installed 4 years ago, everything went smoothly. Had a valve issue just recently and they were able to easily replace it and get the unit running great right away! Very happy with the service.