I have had numerous communication issues with Tate. We were working with them on an expensive fireplace replacement/upgrade. We placed our order in mid February with a 4-6 week lead time. I have called, emailed and texted and no reply on an update. This includes calling the sales rep and the store direct. I have no idea when or if this is still happening. Very disappointing. Not sure I’ll move forward at this point.

Can’t begin to say enough about our positive experience with Tate Builders Supply. Fourteen years ago we visited their show room looking for a fireplace costing $8,000, but the salesman, Tim Duncan, suggested a lower costing brand. It has been just wonderful all these years. Embarrassing we have not had the fireplace serviced until today. Jimmy did a wonderful job. He showed us several things about the fireplace we never knew, like that there are ambient lights in the rear. I highly recomm

I always have Tate clean my gas burning fireplace before I use it. This year I was told it would cost $195, but I was charged $210. The box wasn’t working with the remote, so the Tates man tried one he had which took a few minutes. Today, I received a call that in order to put in a new box I was going to have to pay $395!!!! The box itself costs $195. They are wanting to charge me for labor again for a job that wasn’t finished. In the past, Jim was able to do a great job, but he was too boo