I had the most awesome service tech come out to my house, Chyna, and she was so professional, quick, and went above and beyond for the repair. The fireplace looked so good, was the cleanest I had ever seen it, basically brand new, and she went out of her way to repair one of the logs that had broken. My fireplace has never been better, so happy with the result. Chyna was so incredible and definitely recommend!

We bought our most recent grill through Sutter Home & Hearth. They had a decent selection, the salesperson was helpful figuring out the difference in all the grills. Most importantly, though, their installation team was fabulous. The appointment was set up quickly, they brought the grill and assembled it in an awkward spot on our deck and took the told grill away. Fabulous service.

Sutter Home & Hearth gave me one of the worst customer service experiences I’ve ever had. I ordered and paid for an $800 part!!!! And after three months, absolutely nothing happened. No call, no text, no email, no update! Simply nothing. I had to be the one to call them few times and ask what was going on. Their answers were a joke. Nobody seemed to know where the part was, when it would arrive, or what was happening with my order. Just vague excuses and “we’re not sure” type answers. And the