I chose Sunburst Shutters based on their positive online reviews, but my experience has been very disappointing. Given the premium price of their products, I expected both a high-quality product and professional customer service. To date, my custom order has been incorrect twice. While mistakes can happen, the company's communication and resolution process has been unacceptable. At no point did Sunburst Shutters proactively contact me to explain the errors or provide updates. Instead, I had to

The shutters look great and work really well! Phillip, did a fantastic job with the installation which was not easy on our large palladium window. We received multiple quotes for shutters and they were very competitive.

This company is tucked away on a back street off Tryon Road, but their service quality is main street, top shelf. We had looked at several other showrooms that quoted us thousands more for the work - literally more than we paid for the high-end windows we were covering. We visited Sunburst on a whim in January. They were open despite the frozen parking lot and very accommodating. Zero hard sell, just engaging, informative conversation. We got a good vibe and scheduled an in-home consultation.