STELLAR HOME THEATER - Home Theater Installation in Grapevine, TX
Home Theater Installation
4.4
14 Reviews
5 ★
4 ★
3 ★
2 ★
1 ★
Customer Reviews
These people are not professional at all. We signed up with them in 2018 for multimedia and control 4 setup for security as well. First of all, they are overpriced--its our mistake we did not realize that. But they completed our project after 1 year. They offered price match when I wanted to buy my own Tvs and never honored it. They double billed us and also made us buy extra stuff which we returned. They never paid for ay of these amounting to $3000 to 4000. Also their system is more complicate
Bryan at the Grapevine location put together our media room package quickly and beat out other competitors on price. The installation team was on time, professional, walked me through our capabilities, and ensured the job was done correctly.
Pros: Competitive pricing, responsive, knowledgeable staff who have done many installations
Cons: Lacks inventory, so don’t expect same week installations. However, the installation was still done in a timely manner.
Overall, 5 stars.
Terrible customer service, you guys should really get some training on how to talk to customers. I don't need a salesman texting me what's up with your attitude over a text, sounds like something my wife would say. All I want is my refund of my deposit back, i already paid for the pre wiring and it's holes in my walls in my brand new home. I don't want you guys service because YOUR attitude changed because I wanted to finance instead of paying cash Jake. Give me my money back Stellar so we won't