He was very competent and did not try to pitch me on a full replacement; he simply pointed out some small drainage issues that needed to be addressed. The checkout process was completely digital and took seconds.

I expected a lengthy delay, but their estimation arrived only two days later. He took the time to walk me through the unique drainage concerns on our flat roof rather than simply estimating a complete replacement. It's uncommon to find a group that puts a quality repair over a large upsell.