My parents, 85 and 90 years old, had a house fire a few years ago. Servpro came out to assess and clean what could be salvaged. Unfortunately my parents did not keep pictures and records of all their belongings. Servpro took many items, even items my mother specifically requested they not take or 'destroy'. We have asked many times about certain items and received no answers. Sentimental items, their cat's ashes, items in boxes in the basement that should not have been affected at all..... It's

Servpro did the restoration of a leak coming from our toilet. First - It took them WAY too long to do the restoration (coming from someone who has replaced flooring) - they had two people working at our house as well as a project manager working on probably 700 square feet, and it took them over a week. We live on a slab, so when they replaced the flooring, they took the easy way out and just put the click and lock flooring directly on the concrete. Because the concrete was not perfectly level a

We had a flood in our basement and as you can imagine, was very overwhelming and I didn't even know where to get started for this type of project. I called Servpro of Naperville and within 1 day, they had sent out Claudia who took time to help explain EVERYTHING in great detail, what to expect, how to proceed, what work is needed, etc. I cannot say enough kind words about Claudia and how professional and kind she was. She put me at ease and made me feel super supported and was there to partner i