I am very disappointed with the service I received. Communication throughout the project was poor, and it was often unclear about what work was being done and when. The job extended over several weeks, with different workers coming in and out, which added to the confusion. At one point, a wall was torn out that I feel was unnecessary and may have been done to increase costs. Additionally, the team created a significant mess and failed to properly prepare or contain the work area beforehand. Thi

Starting with an after-hours weekend service call to the final touches of cleanup the service was 5-stars. The job was unique; the attention to detail and communication lead to a timely and successful service. Thank you.

I recently used ServPro of Gateway and Western Lake County or a major flood within a historic commercial facility. From the first phone call to establish service throughout the entire service period, the team at ServPro were highly professional and outstanding! The project manager Mike and his crew were phenomenal in the care, attention, and explanation of the services we would receive. They provided great communication daily receiving updates from them as needed. I highly recommend ServePro fo