I worked with Servpro on the replacement of a water-damaged ceiling. They handled the project end-to-end: old ceiling removal, drying, drywall installation, painting, and electrical work. John managed the project exceptionally well and showed real care for my house and preferences. At one point he even repainted the room for free because the color didn't match our preferences. His crew was professional and courteous. I can't speak highly enough of the quality work they delivered. In an industry

Work went well, no problems with that. However, the follow up in getting an invoice to my insurance adjuster has not happened after 2 months. Numerous calls have still resulted in nothing happening. The franchise should understand that there is more to the service than taking one's money and cleaning a disastrous emergency up. This review is just a warning that if you are hoping your insurance will help with a clean up, this Serve-Pro franchise of Allston, Brighton and Brookline will not be of

Servpro was responsive, diligent, and detail oriented. They managed the remediation after our basement flooded and also did the restoration to refinish the basement. We are very happy with that work.