Isaac was a fabulous tech. He kept me aware of his ETA, and he has decades of experience. He walked me through all of the diagnostics and explained which parts were wearing out from our 15-year+ washing machine. He also let me know that 1 of parts was discontinued, which made a repair not possible. Isaac gave me great recommendations for a new washing machine, and he shared that a new washer is less expensive than the repair (if the parts still existed.) He's a true expert and very honest!

Thank you for the amazing 5-star review, Brent! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Isaac has been with Sears for a long time and really knows his stuff! I hope I have the good luck of him coming to take good care of my appliances every time.