I did not have the best experience with scrubtown. I feel like they sent me an inexperienced cleaner and expected me to tell her how to clean. I spent over $300 on a move in clean. Why am I still seeing things like this in my home (picture attached)??? Things that I was VERY explicit about wanting cleaned in the beginning (w/d, racks) were literally not touched until I did my walk through and provided feedback. And the cleaner’s response to me showing her dirt was “oh I didn’t even open that 🙂”

Update: I previously reviewed the customer service during booking, and once again, it exceeded my expectations. The team was responsive, patient, and answered all of my questions. The cleaning was even better than expectedthey did an amazing job, and I will definitely use their services again.

We started using Scrubtown a few months ago, and honestly, it's been one of the best decisions we've made. With our hectic schedules, we needed to take a few things off our plates, but we also wanted someone who would care for our home the way we do. From the very first visit, Scrubtown put those worries to rest. They paired us with Esperanza, and she's been amazing. She's thorough, detail-oriented, and treats our home with such care. Every time she finishes, our space feels lighter and calmer,