Roto-Rooter Plumbing & Water Cleanup - Water Heater Service in El Paso, TX
Water Heater Service
4.6
849 Reviews
5 ★
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Customer Reviews
David Munoz and Jesse Giacoman were here when they said they’d be and provided the service I requested in under three hours (and that included purchasing the necessary parts, fielding a few additional requests, and cleaning up afterwards)!
As well as being efficient and effective, the men were friendly, courteous, flexible (taking those additional requests in stride), and helpful. They provided top-of-the-line, thoroughly professional service, and my satisfaction was clearly their priority.
It
Raul was wonderful… we had an extensive unexpected leak and he took care of the job as efficiently as possible. Excellent communication and transparency about expectations. Thank you!
I am still floored by the $850 quote I received from Roto-Rooter for a simple kitchen sink Air Admittance Valve (AAV). I did some shopping around and found a local licensed plumber who quoted the exact same job for $120 total parts and labor included.
Roto-Rooter, on the other hand, tried to charge me a 600% markup for the same 45 minutes of work. It’s predatory to quote nearly a thousand dollars for a $40 part and an hour of labor.
If you live in the Clint area, do yourself a favor and skip the
Thank you, Magda, for your review! We appreciate your feedback and look forward to serving you again.
Jessie, the technician, went over and above to assist my mother, who is 89 years old. He was very professional and friendly. She felt comfortable with him, and gushed over how pleased she was with his service and your company! Thank you!
Hector came in and did an amazing job with advising us that we needed a new refrigerator and a new dishwasher. He was quick and I called this company at 11:15, they arrived at 12:15 and provided excellent customer service and got straight to the point once I showed him the issues we were experiencing. Thank you guys so much, I would recommend them to anyone and will call again and recommend Hector/Jr!!!!
Very Polite. Jesse Giacoman was profesional and fixed my shower. Karla the dispatcher was very courteous.
Karla Torres in the office was awesome. Jonathan the tech did a great job i wa
s very satisfied with the work done