Our garbage disposal broke. My husband was a service technician who has replaced dozens of disposal units, but a physical injury prevented him from replacing ours. My husband says that the service technician did an excellent job . He explained the issues perfectly and had our old disposal out and the new one in in no time, with no muss, no fuss. I was impressed with his professionalism and customer service (I am a retired HR employee Specialist). We highly recommended this company.