He was very polite, explained everything slowly and calmly to me. That was very important to me as I am a senior citizen. Did not laugh at my error why my air conditioner did not work. I hope Charles is my service person next time.

I almost never leave reviews, but Rite Way deserves some recognition for fantastic customer service and quality work. My elderly mom's A/C unit started acting up on Memorial Day evening. I called them at 7:30 pm (expecting to leave a message) and to my surprise, they actually answered the phone...in the evening, on a holiday! The customer service rep was super friendly, knowledgeable, and quick to set up service call the very next day; and at a rural location almost an hour away from their locat

Jay Malliet did an amazing job doing the water heater flush. He explained everything step, replaced a corroded valve and explained the purpose of the anode rod which I also had replaced. I was clueless about all this and now have a better …