Terrible company. The woman who answers the phone is extremely rude and clearly knows nothing about customer service. Shameful. She told me she would call me back after I called about my dishwasher repair and she never did. What a joke of a business.

Extremely disappointing experience. Like many others have mentioned, the initial response was prompt—they came out quickly after my home warranty submitted a service request for my dishwasher. The technician diagnosed the issue, ordered a part, and I paid the required co-pay. They said they’d return the following week to complete the repair. However, the scheduled day came and went with no contact. I finally received a call later saying they needed to reschedule. That new date came… and again,

Like many here, I was assigned this company by my home warranty to replace the thermostat inside my stove. The technician arrived, ordered the parts, and left. So far, so good! Then they became unresponsive and did not return calls. After weeks of complaining Vernita stated my part went to the wrong facility and that she would overnight it to the correct location. After not hearing back for another week, I called Vernita back and she stated they are ordering a duplicate part from my warranty