BUYER BEWARE: A "repaired" ceiling fan shouldn’t fall out of the ceiling. Two years ago, I hired this company to fix a loose ceiling fan. Their technician supposedly “reset” it. Today, that same fan crashed down onto my bed. Thankfully, I wasn’t in it, and my dog wasn’t lying in his usual spot exactly where it landed. When I called to report it, their response? “It’s out of warranty, there’s nothing we can do.” No accountability. No concern. Just policy. Ask yourself: Is it normal for a ceili

03/05/25 Update: we called for additional service and found out they no longer service residential. Very disappointing. As I indicated below our experience with them was extraordinary. Very pleased with Prime from start to finish. The scheduler was kind, down-to-earth, extremely helpful, and accommodated us with our emergency on the same day. The team that arrived was professional and efficient and clear experts at their trade. They explained the problems and their work very clearly. I was so i