Tragic, horrific, just plain awful!! Hired Platinum to take care of our pool while out of town for the summer, HUGE mistake. In order to avoid "he said/she said" I've uploaded our Ring videos for the past 7 weeks to YouTube, Google won't let me put the links directly into this review so please go to YouTube and query "Platinum Pools Phoenix". Low Lights: • Reviewed their last 8 visits - total time of service is 31 minutes or just shy of 4 minutes a visit. Not enough time to do all the work the

These guys come out pretty often just to keep things nice and clean. I just had Drew come out and in the middle of the day heat, he cleaned our filters. Very nice guys and I usually don’t even notice them working.

My scheduled day is Wednesday. Dude rarely ever shows up on that day. The last 4 weeks he has asked me to unlock the gate bc his truck is apparently still in the shop and his key is in the truck. They leave all of their trash in my backyard - thanks for leaving the old vacuum on my porch next to the Hayward box. Looks real cute.