If I could give ZERO stars I would. I left numerous voice messages and emails over the period of a week in order to schedule an appointment for yearly maintenance of a sump pump and basement waterproofing which they installed in 2021 and required yearly maintenance in order to maintain their warranty. No response from Perma Dry Waterproofing. Finally after 6 days with no response from Perma Dry, Felicia answered the phone and scheduled an appointment for the maintenance. I took the day o

Very disappointed with our experience with Permadry Waterproofing. They proposed a major (and expensive) fix involving trenching into the foundation of the garage, installing a drainage pipe, a sump pump, and a waterproof membrane. After all that work, the issue was still not resolved. What’s worse is that after the project was completed, the owner himself came out and admitted that this solution was never going to fix the problem in the first place. We’re left frustrated, out a significant am

I am deeply disappointed by this company. They keep billing me despite the fact no technician ever showed up. And they are not answering the phone or their emails.

I have had my basement flood 3 times within 10 years. I have had 3 different companies install their systems, which failed each time. Permadry was the only company to install a system that is by far superior to all the others. It has been 5 years now and their system is still going strong, and there are no issues. They uphold their regular maintenance and service the system ensuring the system is operating effeciantly. Yes, we had a couple of reschedules, no big deal, but along with the resche

We had Perma Dry install an outdoor French drain system as well as a crawl space drain and sump pump a few years back. We have had them come out annually (as they recommended) for sump pump maintenance. Over the last couple of years, their customer service has deteriorated dramatically. I made an appointment for them to come out last month for my annual maintenance. I called to confirm the date and time the week before, leaving two voice mails and sending two emails. I received no reply. PermaD

I have had 3 times promised me that they would be out… don’t return calls and don’t show up… I’m done with them….