Chase was very professional and easy to work with. The entire staff was very responsive and fantastic. The quality of our fire place is exactly what we wanted.

I am not satisfied, I paid a down payment for my fireplace, it took them weeks to get it. I waited for like 3 weeks without a call, and when I called they said they was waiting on another part. Unexpected events happened and I had too ask for my money back. Instead of giving me back the full amount, they kept 25% of my down-payment. I can understand a restock fee but it ended up being 400 dollars they kept. I was really not happy

Both techs were very polite and handled the install with ease. They were open to questions and provided great service.