Water softener lasted less than 5 years. Had to replace 3 control panels in that time and then resin was released into all of our pipes. Would not recommend

Awful support, awful management at this company. Shameful.

Unfortunately in an emergency situation a shady plumber took advantage of my elderly mother and installed a North Star water softener in our family's summer cabin. This plumber then quoted $1200 to winterize it because he put it in the crawl space where there is no floor drain. Since May 16, 2025, I've been trying to contact North Star for advice and instruction on how to winterize this water softener since the instructions in the manual won't be helpful for our situation. My original request to