I reached out to this company and was told they had availability between 12–2. I immediately informed them I was only available after 2 PM and was told that could be accommodated. However, the confirmation I received the day before the appointment listed a 12 PM time. I called, left a voicemail, and sent a text to verify the correct time, but received no response. The following morning, which was the day of service, I called and was told they could not accommodate 2 PM. Since I was moving and t

My tech Justin was super friendly and efficient. This was my first time using them, and I will continue to call them for any cleaning I need. They contacted with me in email and texts, the quote price was what I paid. No pushy sales or anything else. They were on time and fast. A great employee and company. Carpets look great.

As a first-time customer, I'm very disappointed with their service or shall I say lack of. I called and scheduled an appt for carpet cleaning service with Night Owl almost a month ago. My appt was for today (Nov 20th) between 10am-12pm. I spent the past few days getting my home prepared for the service. I received a confirmation text the day before to confirm my appt which I did and I received another reminder text the morning of. By noon no one had arrived nor had I received a call so I begin c