The servicemen Justin was so professional, kind and considerate. He showed up prepared and worked tirelessly to complete the job. Well done. We were very satisfied.

This is our second time around with Larry and Justin. We just upgraded to the gas insert. It was done professionally and promptly. Larry gave us a quick lesson and book the entire appt with Justin. Done quickly.

I recommend asking for photos of your chimney post installation. NE hearth and home did not disclose that the chimney would be left exposed after installing the insert, and separate contractors are needed to properly cap the chimney. This did not even come up until I hired another company to fix mortar on my chimney, and they sent videos of holes left in my chimney cap from NE Hearth & Home. The owner refused to caulk the holes that they made in my chimney cap, and Larry claims he had informed m