I had a mixed experience here Before purchasing a $1000+ turntable: - professional - curt - impersonal/cold - dismissive After purchasing a $1000+ turntable: - welcoming/warm - enthusiastic - happy to go above and beyond - courteous and professional This gatekeeping behavior has led me to favor other audio gear retailers as my budget and appreciation grow

Excellent customer service and amazing equipment...

Really like these guys. Great product lines. Very helpful and knowledgeable. In terms of service a solid ten clicks up compared to other local hi fi dealers in the SF area. See my other reviews.....