Alfredo arrived promptly as scheduled. He was polite, professional, and efficient. He cleaned up the job site before leaving and tested the plumbing. The work comprised of opening the wall and cutting a drain pipe to lower it to proper code and installing new plumbing below the kitchen sink.

Had a very smooth and positive first experience with Mr Rooter, especially with our technician Alfredo! I called to make an appointment and they had one available the next morning. I received a text 30mins before the appointment to let us know Alfredo was the assigned technician and on his way. He was punctual to the appointment, and after walking him through the issues, he explained the job that needed to be done clearly. The quote and details were pulled up upfront on the iPad, with flat rate

Arrived home to a pool of water all over the kitchen floor. Found we'd sprung a leak in a line under the kitchen sink past the shut off valve. Thank heavens Alex was able to come out within hours. He confirmed we'd shut off the water correctly, inspected under the house, explained everything he was doing, and then offered multiple levels of solutions to choose from. I wasn't in a state of mind to make a big decision and so he offered to come back the next day. He returned promptly the next