I’ve used Metro Flooring Contractors in the past for another rental property and had a positive enough experience to use them again recently. Unfortunately, this time around was much more frustrating. There were multiple delays throughout the process, and communication was inconsistent. I was told one thing by the sales representative, but once the installer arrived, I was informed that some of the flooring selections I chose could not actually be installed as expected. My biggest concern is t

We paid Metro Flooring Contractors a $6,000 deposit for a flooring project on February 24, 2026. After signing, we discovered Metro had a D- rating with the Better Business Bureau along with numerous negative customer reviews involving refunds and customer service issues. We canceled the order in writing on March 2, 2026, and Metro confirmed the cancellation the same day. The contract states that if the buyer cancels, the seller may not keep any part of the down payment. No work was ever perfor

Great price. Installers were awesome. I got same day appointment and installed same week. Great customer service.