Update: James contacted me immediately to remedy the situation. He came through quickly to help get everything addressed, and now we're in the process of perfecting our pool setup. We hope that he'll be our pool professional going forward, and will be recommending him to the future owners of our current house.

James is an absolute pleasure to work with. He communicated clearly, sent an email invite to confirm our appointment, showed up when he said he would, and he re-plumbed our pool and hooked up our new pool heater for us for a very reasonable price. He's amazing! He also replaced our old flex tubing with hard pvc pipe, and our pool has MUCH better flow now! Very happy with everything he's done!

If you want the job done right, call James from MassPools. Period. This guy is the real deal. Showed up after 7pm—most people are winding down, but not James. He worked non-stop until 9:30 at night, making absolutely sure everything was perfect. Not just “good enough”—perfect. He vacuumed the pool thoroughly, adjusted and leveled everything, and didn’t rush a single step. You can tell he genuinely cares about doing it right, not just getting it done. Total professionalism, and the kind of pride