Madden Sewer & Drain - Drain Cleaning Service in Chicago, IL
Drain Cleaning Service
4.9
330 Reviews
5 ★
4 ★
3 ★
2 ★
1 ★
Customer Reviews
Great company. Jose came out and gave me a free estimate. Diagnosed the problem. Price was good. His team just finished the job . Excellent service. Most importantly customer service is wonderful. Taylor and Kim are the best. Excellent communication. They are very knowledgeable with plumbing Issues and explained in detail. I’m hiring them again for another plumbing problem
I would give them⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
We have been a customer of Madden Sewer & Drain for the last 4 years. They have done excellent work in the cleaning and full repair of our sewer system from one end to the other originally and now return annually for sewer system inspection. They are experts in the identification and correction of residential sewer systems.
I will always choose Madden!
My experience was that this company has a very large problem with organization and communication.
I scheduled something for my outdoor trench drain and an outdoor sump pump that wasn’t running. The first technician I had, unfortunately there was a large communication block. I was trying to ask questions about how to best protect our trench drain and questions about the outdoor sump pump like is the location it’s pumping the water to okay, and he wouldn’t engage at all with me. I think partially
I’d like to thank Mariano and Christopher for being professional and offering insight into the problem and gave options on what to do next. I’d recommend Madden Sewer & Drain for your issues
Madden Sewer & Drain did a fantastic job replacing our old sewer pumps for our 16 unit townhome complex. They did the project for about 40% lower cost than other plumbers I had gotten quotes from, so I was initially nervous that it was too good to be true. Happily I was wrong, they did a great job and I would definitely use them again.
Did not share pricing during multiple calls before service call, did not explain payment options, did not fix issue. After 30 minutes of four guys standing around watching one try to fix a sink, they revealed that I'd need to pay $300 check or cash and told me it was a 3% service charge to do it by card online. Which wasn't true. After the surprise rate, for a drain that remains clogged and a mess in the bathroom, I was also charged a surprise $25 dollar service charge for having to do an ACH on
They were able to squeeze us in, and resolved problem temporary,
needs further work. Travis advised us as work progressed and was courteous at all times under trying conditions.
Reached out to Madden for a second opinion after another company insisted we would have to dig to clear a line blockage. Gave us plenty of time on the phone to explain the situation and then said they wanted to give it a shot! Cleared it rather easily and saved us $5K from the other company. Really recommend them moving forward.