They'll cut your gas off on a Friday so that you have to go the whole weekend without gas. How mean 😭 …

Seems like a lot of people have similar issues and the reviews for services are terrible. It's unfortunate that the reviews aren't used as a training tool to improve for customers. Although I haven't been to the physical location, the holding time and lack of support over the phone is insane. I guess that because they know we have to have utilities, they feel like they don't have to provide prompt, friendly service.

Horrible service. You could be specifically with the appointment and they still don’t follow through. You can’t get a hold of customer service unless you press 1 for Spanish and it’s an English speaking representative that answers.