rude on phone didn't hear out my need just what they wanted to do

I needed help clearing out my mom's apartment. I called and got a same day estimate and service. They were willing to work with me, and gave me a better price than quoted. Kyle was great, everything was cleared before I knew it. Do recommend and will use in the future, as long as Kyle can help again.

Scheduled for 12-2pm, called them several times. Kept telling me they will give me an ETA, never did and never showed up. Told me they are one hour away at 4 pm. Terrible service, zero communication on when they would arrive. Do not recommend