We sold custom-cut fabric to Joy Street Design, after delivery the customer reached out to inform me that they had ordered the wrong item and requested an exchange. I want to emphasize that our policy, clearly stated on our website and in the item description, specifies that custom cut yardage is non-returnable. However, in the spirit of goodwill, I authorized an exchange, hoping to accommodate their needs. To my surprise, the customer then changed their mind and requested a refund instead. I ex

As someone who has provided services to this company, I want to share my experience. They requested us to create a handmade project, which we completed and shipped to another location as per their instructions. Later, they raised an issue about a couple of scratches on the product. We apologized and promptly reproduced and sent the replacement items. We also agreed to refund them $110 and offered a 30% discount on their next order. They thanked us for our efforts. However, we then received a n

My hubby and I sought out an interior designer to help with the design of our home. We were referred to JSD. Not having substantial experience with interior decorators, we did not know what to expect. What we were not expecting was a total transformation of our experience in our new home. We thought that they might come up with a few ideas we could implement but were not expecting to completely change the way we view interior design. The process, though not without hiccups, was made far easier

I have nothing but positives to say about Kelly and the Joy Street team. We worked with Joy Street on a full house renovation and design project, spanning almost 18 months. From the beginning, Kelly was approachable and receptive. She understood our budget and was able to work within it. (We also appreciated her transparent pricing structure - a seeming anomaly in the industry.) We absolutely clicked with Kelly. She really understood how to translate our meetings and inspiration boards into a b

We recently hired Joy Street Design to help us with our kitchen remodel. We were very excited to work with Kelly and her team based on her portfolio. Unfortunately, our experience was very disappointing. When we signed on, we assumed we would be working with Kelly as our designer as she never said otherwise. This was not the case and was the first of many red flags about the way JSD runs their business. The second red flag was when they gave us a floor plan that we approved, only to learn it did

My husband and I worked with Kelly and her design team on several rooms in our Oakland house in 2019. The two of us were looking for a design style that would elevate our home while still maintaining a casual atmosphere. We have two dogs and knew we'd likely have a kid or two one day so wanted materials that could stand up to a variety of uses. Also, my husband tends to like minimalist designs while I prefer color and prints. Magically, Kelly and her team were able to capture our various require

Kelly is a treasure and her design team is the friendliest and most accomplished group of professionals. From my first appointment with the Joy Street Design team, I knew my family would be well taken care of. The design process was smooth and the team helped us create a beautiful and comfortable family home, which is especially necessary during these pandemic times. Kelly and her team thought of everything and their ideas were so much better than anything I could think of (and I have pretty goo