I called multiple companies to service my gas fireplace and kept getting turned down or no callbacks. Ignite was different — they actually called me back the same day. Even though my specific fireplace model isn't one they normally service, the owner Jeremy took the time to personally help me troubleshoot and get it working again. What really stood out was his integrity. Since he didn't come out to my home, he refused to charge me anything. You rarely experien that level of honesty and customer

Contacted via website and got no response. Went to store and with manual for fireplace needing maintenance. Was given card of Jeremy and told he would call. No call. Placed followup call to his cell. No response. New: Jeremy called and came to service fireplace the same day. These guys know their stuff. Excellent work and cleanup.

I did not buy. Anything seems like a very nice place. The fireplaces were just out of my budget.Thanks for your help