I had a hot tub CRISIS! My tub got completely taken over by mold, & the water was literally black, (shown in photo). Albert, came out & spent all day working on the tub. He drained it, cleaned it, refilled, & drained, cleaned, & refilled AGAIN. He was at my house all day, & completely fixed what I thought was going to permanently ruin my spa. Albert communicated great, telling me what he was doing, how we will fix it etc. I loved that he said "I'm not leaving until this tub is PERFECT". And per

Awful customer service. Try to call to schedule a phone call with someone to talk about possible repairs and they apparently don’t operate that way. Never heard of such a thing and I own a business. If you have any questions about possible repairs or any question about anything I wouldn’t call this company!!

I contacted every hot tub company in my area and even Angi’s list most ignored me and others said no. Some were dishonest and never showed. Jean came out looked at my tub and said ok I can fix this. He was upfront and told me it would not be inexpensive but it would work. I said all I care about is it working. My hot tub is 30+ years old. He replaced the heater, pump, control panel and system and like he said it works. I really appreciate his patience with me and his professionalism. For all my