I went into the shop looking for help with my old fireplace. It was a Saturday and seemed somewhat busy but not more than a handful of people in the room. The man I spoke with was rude and condescending. I left without making any progress… I was shocked that I was treated badly upon my initial interaction, what a way to lose a customer. I would not recommend trying to work with this company AT ALL.

Hot Spot was first class on answering questions for installation of my wood stove on a new construction vacation home. I made three separate purchases from them over a 5 month period with the last one (my error) being the wrong parts. They had no problem processing my return even though it was purchased two months prior. Great showroom, great selection, hidden gem if your looking for anything to do with fireplace/woodstoves.

Great spot, great selection... combined with great customer service who is willing to spend time to ensure you get what you want and need.