I hate leaving poor reviews. I had high hopes for this company considering so many good reviews - maybe I just got the D team today. Donovan went over to look at my washer for 5 minutes - then immediately sent me the invoice for $130. He later determined that BOTH the control board and the lid switch need to be replaced. Which one is causing the problem, who knows, because he didn't diagnose it. To top things off, I got a $575 estimate to repair a washer I can get new for $450. Waste of time and

I would strongly caution anyone considering Hillside Appliance Services. I paid $129 for a diagnostic visit for an LG refrigerator error. The technician said it needed a new main control board and told me $69 of the diagnostic fee would be credited toward labor if I approved the repair. On 1/7/2026, the board was installed and I was charged $579.95. The error returned the next day. After multiple follow-up visits, the technician ultimately removed the new board and reinstalled my original one,

Ridiculous pricing with no solution. Technician was untrained, calling someone immediately and asking what he should do, then proceeded to watch YouTube videos in attempt to diagnose. After paying $129, I was quoted $930 to repair that could fix the issue, with $400+ being labor for a 20 minute job.