Avoid Guardian Basement – False Promises and Poor Customer Service Two years ago, I hired Guardian Basement to fix a water issue on the front wall of my basement. Joel came out, sold me on their system, and guaranteed I would have a dry basement. We also replaced two sump pumps and had the sump well dug deeper. The main selling point was their lifetime guarantee. Fast forward two years, and I have the exact same problem. Every time there is significant rain, water rushes through the same wall.

They replaced a sump pump that I wasn't convinced I needed and I still have the original issue that I called them about. Also, If you're not 100% sure that you want the work done, don't sign the proposal. According to them it becomes a contract once you do and they will not let you out of it. A forced customer is never a happy customer. I would not use them again or ever recommend them to anyone.

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