Very poor customer service from Fusion Power. I have called, texted, and emailed multiple times trying to get issues with my system resolved and have been ignored repeatedly with little to no communication. After finally getting a response, I was told by the owner that they no longer service the systems and “don’t have the manpower.” That is not the customer’s problem, especially when the system was purchased and installed directly through Fusion Power and not a third-party company. If you sel

Update as of May 15,2026 Panels are not working, Fusion power is not returning my calls or emails at all. I contacted SRP and they told me that Fusion Power filed banruptcy in November of 2025! I was very impressed with the install crew that showed up at my home on Wednesday May 25,2022, Professional and courteous. The install went perfectly, and they did an excellent job of cleaning up after themselves. Very Happy with the experience with Fusion Power! Thanks to Install Team #7.

I have had my solar panels by fusion for over 5 years. Terrible costumer support, impossible to get thru by any of their many phone numbers. I have friends that love their panels and company… highly suggest you shop around and work with literally anybody else!

Worst company to work with. Good luck getting anyone on the phone after install. Recommend absolutely any other solar group, because fusion will have you regretting the whole thing

I was able to be relaxed

I am a solar customer. Was very happy with the install and service at that time but now I have called several times left emails and voice messages in regards to taking down the panels for a roof replacement. Even called for a roof replacement quote. No answer no return call no return email. Poor customer service at this point.

The installation crew was great. Friendly and knowledgeable

I’m sad it has come to this point but I am not sure how else to get ahold of them. My solar has not worked in 3 months and I’m paying APS and them. Can’t get a call back can’t get anyone at my house. I will tell everyone that I know to never use fusion power or any of there affiliated companies. Worst customer service and support I’ve ever experienced. As a contractor myself this is very disappointing and frustrating. Get your crap together please and finish your job!