I called them about a potential house setting issue. I was given a full and detailed explanation of what the issue was, a rough estimate as to a fix, some ideas on how to mitigate the issue, and an opinion if I should fix it. The conversation was open and honest which made me very comfortable as to the situation.

Was willing to address all my concerns over the phone. One of the nicest people I've spoken to and was able to provided multiple approaches to fix the issue.