Excellent service and communication

Bob was very helpful and timely!

Readers Digest Version, We were only in the area for about a month and needed to replace our electric fireplace insert in our RV. Picked one out and paid in full. Later I got call from Robb telling me it could now take longer than we could stay. He offered us an Upgrade for free because of the hassle. Went back to pick it and brought it home. We had been very clear about the size that we needed. Went home and it was way to small. Drove back again on a day that Robb wasn't working and totally Fru