Very responsive, am genuinely glad I went with this company. If something did got awry they were responsive, especially Randy who installed my shower. Cannot say enough about him! Love my shower ! Went from hating taking a shower every morning in the shower the house flippers painted over and couldn't wait to be able to get a new one. Now.... feeling like I'm in a luxury hotel shower! I had back surgery and some bad illnesses recently that had made standing really hard last year so I got the g

5/22/2006 edit: Finally talked to project manager today and am satisfied with the resolution of the matter. Bumped to 4 stars; there were some good things and bad things on this project but overall they did a good job of making things right. But their communication needs work. It’s ironic that bath solutions had following on their review request page: “If you are not completely satisfied, please contact us directly. We would appreciate the opportunity to address any concerns and make things r

We loved the job done by Randy and 5 Star Bathroom Solutions. Very professional and thorough. We love our new bathroom! Recommend highly